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ADA Website Accessibility Lawsuit: an online shoe retailer

Case # · District Court, S.D. Florida · Filed June 15, 2020

Plaintiff's Firm: MICHAEL J. ROSEN, P.A.

WCAG 2.0 Level AAScreen Reader IncompatibilityMissing Link LabelsInaccessible Menu DropdownsInaccessible Online Forms

Case Summary

Plaintiff CAROLINE LE GRANDE filed an ADA Title III website accessibility lawsuit against an online shoe retailer in the United States District Court Southern District of Florida on June 15, 2020. The complaint alleges that the e-commerce website, which serves as an extension of physical retail stores, contains barriers preventing visually disabled individuals from full and equal enjoyment of its services.

The lawsuit specifically details several WCAG violations, including site functions like menu drop-down options not labeled for screen reader integration, empty links, unlabeled links, and content presented with a loss of information. Furthermore, the plaintiff claims the website lacks necessary prompting information and accommodations for visually disabled users to fill out online forms and does not meet WCAG 2.0 Level AA accessibility guidelines.

This case highlights the ongoing legal risk for businesses operating online platforms, particularly those linked to physical public accommodations, if their digital properties are not fully accessible to disabled users. Companies with similar e-commerce websites should ensure compliance with ADA Title III and WCAG guidelines to avoid potential litigation and ensure equal access for all customers.

Case Q&A

What specific WCAG violations is this online shoe retailer accused of?

The online shoe retailer is accused of having site functions (like menu drop-down options) not labeled for screen reader integration, empty links, unlabeled links, content presented with a loss of information, and lacking accommodations for visually disabled users to fill out online forms. The website allegedly does not meet WCAG 2.0 Level AA standards.

Who filed this lawsuit, and which law firm?

This lawsuit was filed by CAROLINE LE GRANDE, represented by the law firm MICHAEL J. ROSEN, P.

What legal risk does this create?

This lawsuit creates a legal risk for other businesses with e-commerce websites linked to physical public accommodations, emphasizing the need for their online platforms to be fully accessible under ADA Title III and WCAG guidelines to avoid similar disability discrimination claims.

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