ADA Website Accessibility Lawsuit: a mobile app convenience store
Plaintiff's Firm: ACACIA BARROS, P.A.
Case Summary
Plaintiff Aishia Petersen, represented by ACACIA BARROS, P.A., filed a lawsuit in the United States District Court Southern District of Florida on November 09, 2020. The complaint alleges that the mobile application of a petroleum and convenience store chain is not fully accessible to visually impaired consumers, thereby violating Title III of the Americans with Disabilities Act (ADA).
The lawsuit details several specific WCAG violations, including form fields lacking proper labels or unique audio descriptions, making sign-in difficult. Issues also include the birthday drop-down not working with Voiceover, promotional settings pages having no audio, and ad banners, coupons, and gift card images lacking audio descriptions or alternative text. The mobile application is further alleged to have focus order problems (WCAG 2.4.3), buttons without proper roles, visually displayed error messages not announced or keyboard-focused, product images without zoom functionality, too small touch targets, and poor contrast, collectively leading to screen reader incompatibility.
This case highlights the legal risk for businesses operating mobile applications that integrate with physical places of public accommodation. Failure to provide auxiliary aids and services, such as screen reader compatibility and proper labeling, can lead to ADA Title III lawsuits, demanding permanent injunctions to ensure full and equal access for individuals with disabilities.
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Case Q&A
What specific WCAG violations is this mobile app accused of?
The mobile app is accused of lacking proper labels for form fields, missing audio descriptions for images and banners, having an inaccessible birthday drop-down with Voiceover, issues with focus order, improper button roles, error messages not announced or keyboard-focused, insufficient contrast, and touch targets that are too small.
Who filed this lawsuit, and which law firm?
Aishia Petersen filed this lawsuit, represented by the law firm ACACIA BARROS, P.
What legal risk does this create?
This creates a legal risk for businesses with mobile applications that connect to physical stores, indicating they must ensure their digital platforms are accessible to individuals with disabilities under ADA Title III to avoid similar lawsuits and mandated injunctions.