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ADA Website Accessibility Lawsuit: an online massage and beauty service provider

Case # · District Court, S.D. Florida · Filed June 11, 2021

Plaintiff's Firm: RODERICK V. HANNAH, ESQ., P.A., LAW OFFICE OF PELAYO DURAN, P.A.

WCAG 2.1 AAScreen Reader IncompatibilityMissing Form LabelsIncorrect Element SemanticsInaccessible Accessibility Statement

Case Summary

Plaintiff VICTOR ARIZA filed a lawsuit against an online massage and beauty service provider and its affiliated salon in the United States District Court for the Southern District of Florida on June 11, 2021. The plaintiff is represented by Roderick V. Hannah, Esq., P.A. and Law Office of Pelayo Duran, P.A.

The complaint alleges several WCAG violations, including store information (phone number, address, hours) not being labeled for screen readers, gift card design options mislabeled as "button," gift card amount section features and text not labeled properly, "Send Date" option not labeled for screen readers, and quantity option mislabeled as “spinner one minimum one maximum 100.” Additionally, the website lacks prompting information for online forms and an effective accessibility statement contact.

This case highlights significant legal risks for an online massage and beauty service provider and similar businesses that fail to ensure their websites are fully accessible to individuals with visual disabilities, potentially leading to injunctive relief, damages, and attorney's fees under the ADA and Rehabilitation Act, along with common law claims like trespass for tracking software.

Case Q&A

What specific WCAG violations is this online massage and beauty service provider accused of?

The complaint alleges that store information is not labeled for screen readers; gift card design options are mislabeled as "button;" gift card amount section features and text are not labeled properly; the "Send Date" option is not labeled for screen readers; and the quantity option is mislabeled as “spinner one minimum one maximum 100.” The website also lacks prompting information for online forms and an effective accessibility statement contact.

Who filed this lawsuit, and which law firms?

VICTOR ARIZA filed this lawsuit, represented by Roderick V. Hannah, Es

, P.

and Law Office of Pelayo Duran, P.

What legal risk does this create?

This case exposes an online massage and beauty service provider and similar businesses to legal action under ADA Title III and the Rehabilitation Act, risking court orders for website remediation, attorney's fees, and potential damages for failing to provide equal access to visually disabled users and for unauthorized data collection.

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