ADA Website Accessibility Lawsuit: a fast-casual restaurant chain
Plaintiff's Firm: Mendez Law Offices, PLLC
Case Summary
ALEJANDRO ESPINOZA, represented by Mendez Law Offices, PLLC, filed a federal lawsuit in the United States District Court, Southern District of Florida, on June 10, 2024, alleging that an online restaurant chain's website discriminates against visually impaired users in violation of ADA Title III.
The complaint specifically alleges numerous WCAG 2.1 violations, including multiple instances of WCAG 3.3.1 Error Identification where error messages are not provided for missing input in forms like Sign In, Forgot Password, Create Account, Check Gift Card Balance, Order by Pickup, and adding items to a bag or applying discounts. Additionally, WCAG 3.3.2 Labels or Instructions is violated due to an unlabeled quantity input field, and WCAG 2.1.1 Keyboard operability fails as a gift card link is not accessible via keyboard. The website's overall design prevents effective use by screen reader software, denying access to various functionalities.
This legal action highlights the ongoing accessibility challenges faced by individuals with visual disabilities when attempting to access online services, posing a significant legal risk for other fast-casual restaurant chains and e-commerce platforms that fail to meet WCAG standards for digital accessibility.
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Case Q&A
What specific WCAG violations is this fast-casual restaurant chain accused of?
The fast-casual restaurant chain's website is accused of numerous WCAG 2.1 violations, including multiple instances of 3.3.1 Error Identification, 3.3.2 Labels or Instructions (unlabeled quantity input field), and 2.1.1 Keyboard operability (inaccessible gift card link). Overall, the website is not effectively usable with screen reader software.
Who filed this lawsuit, and which law firm?
ALEJANDRO ESPINOZA filed this lawsuit, represented by Mendez Law Offices, PLLC.
What legal risk does this create?
This creates legal risk for similar businesses, particularly fast-casual restaurant chains and e-commerce platforms, that have websites inaccessible to disabled users, especially those using screen reader software, potentially leading to further ADA Title III litigation.