ADA Website Accessibility Lawsuit: An Online Retailer
Plaintiff's Firm: GOTTLIEB & ASSOCIATES PLLC
Case Summary
WASHINGTON BENAVIDES MORAN, a visually-impaired individual, has filed a lawsuit against an online retail store in the United States District Court Southern District of New York on February 13, 2026. The plaintiff, represented by Gottlieb & Associates PLLC, alleges that the defendant's interactive website fails to provide full and equal access to blind and visually-impaired persons, violating their rights under the Americans with Disabilities Act.
The complaint specifically outlines numerous Web Content Accessibility Guidelines (WCAG) violations on the e-commerce website. These include a lack of alternative text for non-text elements and linked images, empty and redundant links, issues with page titles (same or missing), broken links that screen readers fail to communicate, and a keyboard operable user interface lacking a discernible focus indicator. Additionally, the website allegedly has inaccessible forms, lacks labels or instructions for user input elements like captcha prompts, and includes inaccessible Portable Document Format (PDFs).
This lawsuit highlights the ongoing legal risks for online businesses that do not prioritize digital accessibility. Companies operating interactive websites, particularly those with e-commerce functionalities, must ensure their platforms are fully usable by individuals with disabilities to avoid similar ADA Title III litigation and to ensure compliance with established accessibility standards like WCAG 2.0.
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Case Q&A
What specific WCAG violations is this online retail store accused of?
The online retail store is accused of lacking alternative text for non-text elements and linked images, having empty and redundant links, using same or missing page titles, broken links, issues with keyboard navigation, inaccessible forms, lack of labels for user input (e.g., captchas), and inaccessible Portable Document Format (PDFs).
Who filed this lawsuit, and which law firm?
This lawsuit was filed by WASHINGTON BENAVIDES MORAN and is being represented by Gottlieb & Associates PLLC.
What legal risk does this create?
This case underscores the legal risk for any online retail store whose website is not fully accessible to disabled individuals, potentially leading to ADA Title III lawsuits and mandates for costly remediation to meet WCAG standards.