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ADA Website Accessibility Lawsuit: vehicle rental company

Case # · District Court, C.D. California · Filed September 1, 2020

Plaintiff's Firm: CENTER FOR DISABILITY ACCESS

WCAG 2.0 AAMissing Alt TextKeyboard Navigation FailureScreen Reader IncompatibilityLow Contrast Issues

Case Summary

Andres Gomez, represented by CENTER FOR DISABILITY ACCESS, has filed a lawsuit in the United States District Court, Central District of California, on September 1, 2020, against an online vehicle rental company. The plaintiff, who is visually-impaired, alleges that the company's website fails to meet accessibility standards.

The complaint details several specific accessibility barriers encountered by the plaintiff using screen-reader software. These include images lacking functional text equivalents, navigation headings without sufficient context for keyboard or screen reader users, improperly labeled navigation elements, script and form elements not identified with functional text, and impermissibly low contrast in webpage visualization, hindering differentiation of background and foreground elements.

This legal action underscores the critical importance for all online businesses, particularly those offering services or goods through websites, to ensure their digital platforms are fully accessible to individuals with disabilities. Failure to comply with ADA Title III and state civil rights acts, such as the Unruh Civil Rights Act, can lead to demands for injunctive relief, statutory damages, and attorney fees, emphasizing the necessity of adhering to established web content accessibility guidelines.

Case Q&A

What specific WCAG violations is this vehicle rental website accused of?

The website is accused of having images that lack functional text equivalents, navigation headings that lack context for screen reader users, improperly labeled navigation elements, script and form elements not identified with functional text, and impermissibly low contrast between background and foreground elements.

Who filed this lawsuit, and which law firm?

Andres Gomez filed this lawsuit, represented by the law firm CENTER FOR DISABILITY ACCESS.

What legal risk does this create?

This creates a legal risk for online businesses that fail to ensure their websites are accessible to individuals with disabilities, potentially resulting in lawsuits demanding injunctive relief, statutory damages, and attorney fees under the ADA Title III and similar state laws.

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