ADA Website Accessibility Lawsuit: a hotel group
Plaintiff's Firm: MOORE LAW FIRM, P.C.
Case Summary
Andres Gomez, represented by MOORE LAW FIRM, P.C., has filed a website accessibility lawsuit against a hotel group in the United States District Court, Central District of California, on May 25, 2021.
The complaint alleges numerous digital accessibility barriers on the defendant's website, including screen reader failures to recognize image navigation and graphic links, missing or placeholder alternative text for images and PDF documents, and a lack of keyboard accessibility for clickable controls. Further issues involve blank PDF document titles, repeated element IDs, absent ARIA labels and accessible names for form fields and buttons, and PDFs not properly tagged for screen readers. The website also reportedly suffers from poor text and background contrast, obscured focus outlines for interactive elements, and unannounced new window openings for links, all in violation of WCAG standards.
This action highlights the significant legal risks faced by hospitality businesses that fail to ensure their digital platforms, including websites used for reservations and information, are fully accessible to blind and visually impaired individuals. Businesses operating similar online services must proactively audit and remediate accessibility barriers to comply with federal and state accessibility laws, avoiding potential litigation and ensuring equal access for all users.
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Case Q&A
What specific WCAG violations is this hotel group accused of?
The complaint details a range of accessibility issues, including screen reader failures for images and graphic links, absent or placeholder alternative text, and a lack of keyboard accessibility for controls. Other alleged violations involve blank PDF titles, missing ARIA labels and accessible names for various elements, untagged PDFs, poor color contrast, and obscured focus outlines for interactive elements.
Who filed this lawsuit, and which law firm?
Andres Gomez filed this lawsuit, and he is represented by MOORE LAW FIRM, P.C.
What legal risk does this create?
This lawsuit underscores the legal exposure for hotel groups and similar businesses whose websites do not comply with digital accessibility standards like WCAG. Failure to provide equal access for visually impaired users can lead to ADA Title III litigation, demands for injunctive relief, damages, and attorney's fees under both federal and state laws.