ADA Website Accessibility Lawsuit: Online Ticket Marketplace

Plaintiff Mario Garcia has filed a class action lawsuit against an online ticket marketplace in the United States District Court for the Central District of California on June 22, 2021. The plaintiff, who is visually-impaired and legally blind, alleges that the digital platform's website is not fully and equally accessible, denying access to its services and products.

The complaint alleges numerous accessibility barriers, including a lack of alternative text for non-text elements and images, missing title frames for identification and navigation, equivalent text not provided for scripts, inaccessible forms, content structure not conveyed beyond visual presentation, text resizing limitations, enforced time limits without user control, absence of descriptive web page titles, unclear link purposes, indiscernible keyboard focus indicators, unprogrammatically determined default human language, unadvised context changes, missing labels or instructions for user input, various markup language errors (e.g., incomplete tags, duplicate attributes), inaccessible Portable Document Formats (PDFs), UI elements not programmatically determined, empty links without text, and redundant links.

This lawsuit highlights the significant legal risks faced by online businesses that fail to ensure their digital platforms are fully accessible to disabled users. Companies operating in similar sectors should review their digital accessibility practices to avoid potential litigation and ensure compliance with ADA Title III and state civil rights acts, preventing claims of discrimination and ensuring equal access for all customers.