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ADA Website Accessibility Lawsuit: an online music services provider

Case # · District Court, C.D. California · Filed September 10, 2021

Plaintiff's Firm: WILSHIRE LAW FIRM

WCAG 2.1 AAMissing Alt TextKeyboard Navigation FailureInaccessible FormsInaccessible PDFs

Case Summary

Plaintiff DAVID LOAIZA, represented by WILSHIRE LAW FIRM, has filed an ADA website accessibility lawsuit against an online music services provider in the United States District Court for the Central District of California on September 10, 2021.

The complaint alleges a variety of WCAG violations, including missing alternative text for non-text elements and linked images, lack of descriptive titles for frames and web pages, and insufficient equivalent text for scripts. Further issues include forms not offering the same information and functionality as for sighted users, content structure not being conveyed visually, and text not being resizable without functionality loss. The site reportedly lacks keyboard operability, discernible focus indicators, programmatically determined human language, and proper handling of context changes and user input labels. Other barriers include invalid markup, duplicate attributes, non-unique IDs, and inaccessible Portable Document Format (PDFs). Additionally, user interface elements lack programmatically determined names and roles, and empty or redundant links confuse screen-reader users.

This action highlights the significant legal risks faced by online service providers under ADA Title III and the Unruh Civil Rights Act if their digital platforms are not fully accessible to visually impaired users. Businesses operating similar online services should proactively audit and remediate their websites to ensure compliance with WCAG 2.1 guidelines to avoid potential class-action lawsuits and demand for injunctive relief, statutory damages, and legal fees.

Case Q&A

What specific WCAG violations is this online music services provider accused of?

The online music services provider is accused of lacking alternative text for non-text elements and linked images, missing descriptive titles for frames and web pages, and failing to provide equivalent text for scripts. Other issues include inaccessible forms, content structure not conveyed visually, text not being resizable, and an inability to extend or disable time limits. The platform also reportedly suffers from poor keyboard operability, indiscernible focus indicators, non-programmatic language determination, and improper handling of context changes and user input labels, alongside invalid markup and inaccessible PDFs.

Who filed this lawsuit, and which law firm?

This lawsuit was filed by DAVID LOAIZA, and the plaintiff is represented by WILSHIRE LAW FIRM.

What legal risk does this create?

This lawsuit creates a significant legal risk for online service providers, particularly those in the music or media industry, if their websites are not fully accessible to visually impaired individuals. Non-compliance with ADA Title III and WCAG 2.1 can lead to class-action litigation, demands for injunctive relief to remediate the website, statutory damages, and attorney's fees and costs.

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