ADA Website Accessibility Lawsuit: an online tire service provider
Plaintiff's Firm: WILSHIRE LAW FIRM
Case Summary
Plaintiff Crystal Redick, individually and on behalf of similarly situated individuals, filed a class action lawsuit against an online tire service provider in the United States District Court for the Central District of California on September 27, 2021. The complaint alleges that the defendant's website fails to be fully and equally accessible to and independently usable by blind and visually-impaired people, violating the Americans with Disabilities Act (ADA) and California's Unruh Civil Rights Act.
The lawsuit details numerous Web Content Accessibility Guidelines (WCAG) violations, including a lack of alternative text for non-text elements and images, absence of title frames for identification and navigation, equivalent text not provided for scripts, text that cannot be resized without loss of functionality, content with enforced time limits that cannot be adjusted, web pages lacking descriptive titles, unclear link purposes, user interfaces with discernible keyboard focus indicators, unprogrammatically determined default human language, unexpected context changes upon focus or setting changes, missing labels or instructions for user input, and inaccessible Portable Document Format (PDFs). Furthermore, the name and role of all user interface elements cannot be programmatically determined.
This legal action highlights the significant legal risk for businesses operating e-commerce websites and digital platforms that fail to comply with ADA Title III and WCAG 2.1 guidelines, potentially leading to class action litigation and demands for injunctive relief requiring comprehensive remediation of their digital properties to ensure accessibility for all users.
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Case Q&A
What specific WCAG violations is this online tire service provider accused of?
The online tire service provider is accused of a lack of alternative text, missing title frames for navigation, absent equivalent text for scripts, inability to resize text, unextendable time limits, uninformative web page titles, unclear link purposes, keyboard navigation issues, undetermined default language, unexpected context changes, missing labels for input, inaccessible PDFs, and unprogrammatically determined UI elements.
Who filed this lawsuit, and which law firm?
The lawsuit was filed by Crystal Redick, represented by Wilshire Law Firm.
What legal risk does this create?
This case highlights the legal risk for companies whose digital platforms are not fully accessible to visually-impaired users, potentially leading to class action lawsuits, demands for injunctive relief to remediate websites, and statutory damages under the Americans with Disabilities Act and the Unruh Civil Rights Act.