ADA Website Accessibility Lawsuit: a hospitality company
Plaintiff's Firm: WILSHIRE LAW FIRM
Case Summary
Plaintiff Crystal Redick, represented by Wilshire Law Firm, filed this federal complaint in the United States District Court for the Central District of California on May 3, 2022, alleging that a hospitality company's website is inaccessible to blind and visually impaired users under the Americans with Disabilities Act (ADA) Title III and California's Unruh Civil Rights Act.
The lawsuit details various Web Content Accessibility Guidelines (WCAG) violations, including a lack of alternative text for images and non-text elements, absence of proper titles for frames and web pages, inadequate equivalent text for scripts and forms, content not resizable without loss of functionality, and inaccessible Portable Document Format (PDFs). Further issues include non-discernible keyboard focus indicators, labels or instructions not provided for user input, and improper markup language use causing elements to lack complete tags or unique IDs, as well as empty and redundant links.
This action highlights the significant legal risks faced by businesses operating online platforms that fail to comply with digital accessibility standards, potentially exposing them to similar lawsuits under ADA Title III and state civil rights acts. It underscores the importance for all online service providers to ensure their digital properties are fully accessible to individuals with disabilities, or face litigation and demand for injunctive relief and statutory damages.
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Case Q&A
What specific WCAG violations is this hospitality company accused of?
The hospitality company is accused of numerous WCAG violations, including missing alternative text for images and non-text elements, lack of proper titles for frames and web pages, insufficient equivalent text for scripts and forms, content not resizable, inaccessible Portable Document Format (PDFs), and issues with keyboard operability and markup language use.
Who filed this lawsuit, and which law firm?
Plaintiff Crystal Redick filed this lawsuit, represented by Wilshire Law Firm.
What legal risk does this create?
This creates a significant legal risk for online businesses that fail to maintain accessible websites, potentially leading to lawsuits under ADA Title III and state civil rights acts, and demands for injunctive relief and statutory damages.