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ADA Website Accessibility Lawsuit: a hospitality company

Case # · District Court, C.D. California · Filed May 5, 2022

Plaintiff's Firm: BEVERLY HILLS TRIAL ATTORNEYS, P.C.

WCAG 2.1 AAMissing Alt TextInaccessible FormsKeyboard Navigation FailurePDF AccessibilityEmpty Links and Headings

Case Summary

Plaintiff Aisha McKinney, represented by Beverly Hills Trial Attorneys, P.C., has filed an ADA Title III lawsuit in the Central District of California on May 5, 2022, against a hospitality company. The complaint alleges that the company's website contains numerous accessibility barriers, preventing visually impaired individuals from fully and equally accessing its services and information.

The alleged WCAG violations include a lack of alt-text or text equivalent on graphics, inaccessible forms, inadequate prompting and labeling, denial of keyboard access, empty links and headings, and inaccessible PDF documents. These barriers purportedly make it impossible for screen-reader users to independently navigate the website, review dining menus, make reservations, or access details about goods and services.

This lawsuit highlights the critical legal risk faced by online businesses, particularly those in the hospitality sector, that fail to ensure their digital platforms are accessible to disabled users. Non-compliance with web accessibility standards, as outlined by the ADA and California's Unruh Civil Rights Act, can lead to significant legal challenges, including demands for injunctive relief and compensatory damages for affected individuals.

Case Q&A

What specific WCAG violations is this hospitality company accused of?

The complaint alleges the website has a lack of alt-text on graphics, inaccessible forms, inadequate prompting and labeling, denial of keyboard access, empty links and headings, inability to complete tasks with a keyboard and screen reader, and inaccessible PDF documents.

Who filed this lawsuit, and which law firm?

Aisha McKinney filed this lawsuit, represented by Beverly Hills Trial Attorneys, P.C.

What legal risk does this create?

This case highlights the significant legal risk for online businesses, especially those in the hospitality industry, that fail to maintain accessible websites. Non-compliance with web accessibility standards can lead to costly lawsuits, injunctive relief, and compensatory damages under federal and state disability laws.

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