ADA Website Accessibility Lawsuit: Retailer
Plaintiff's Firm: MANNING LAW, APC
Case Summary
Plaintiff Rebecca Castillo has filed a lawsuit in the Superior Court of California, County of Los Angeles, on February 24, 2025, alleging that an online retailer's website is not fully accessible to visually-impaired individuals.
The complaint specifically details numerous accessibility barriers on the e-commerce website, including a lack of alternative text for graphics, unlabeled or mislabeled buttons and links, insufficient navigational headings, inaccessible slideshows, and inaccessible product links, descriptions, and sizing charts for screen-reading software (SRS) users. Further issues include forms with unequal functionality for sighted persons, content not conveyed programmatically, text resizing issues, enforced time limits without user control, and inaccessible PDFs.
This lawsuit highlights the ongoing legal risks for online retailers and similar e-commerce businesses that fail to ensure their digital platforms are fully accessible to individuals with disabilities, potentially leading to violations of ADA Title III and state civil rights laws like California's Unruh Act.
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Case Q&A
What specific WCAG violations is this online retailer accused of?
The online retailer is accused of numerous accessibility barriers, including missing alternative text for non-text elements, unlabeled or mislabeled buttons and links, insufficient navigational headings, inaccessible slideshows, and inaccessible product and sizing information for screen-reading software users. Other issues include forms with unequal functionality for sighted persons, content not programmatically conveyed, text resizing problems, enforced time limits without user control, and inaccessible Portable Document Format (PDF) files.
Who filed this lawsuit, and which law firm?
This lawsuit was filed by Rebecca Castillo, represented by MANNING LAW, APC.
What legal risk does this create?
This lawsuit demonstrates the ongoing legal exposure for online retailers and similar e-commerce businesses that do not ensure their digital platforms are fully accessible to disabled users, potentially resulting in violations of ADA Title III and state civil rights laws.