ADA Website Accessibility Lawsuit: A Craft Supplies Mobile App
Plaintiff's Firm: ACACIA BARROS, P.A.
Case Summary
Plaintiff Aishia Petersen filed a lawsuit against an art and craft supplies mobile app in the United States District Court for the Southern District of Florida on December 3, 2020. The complaint, filed by Acacia Barros, P.A., alleges that the defendant's mobile application is not fully accessible to visually impaired consumers, violating Title III of the Americans with Disabilities Act.
The lawsuit details several exact WCAG violations, including inaccessible product image descriptions (numbers or unavailable), inability for blind users to create an account (audio issues for text and password fields), "Cart" announced as "button" with no item count, defective scrolling, banners/coupons announced only as "button", multiple images announced as “img link image and number”, first-page sale information in rotating banners not accessible, nonsensical labels (e.g., "O button, R button, W button, C button and G button" for bottom menu, "Cap L button" for back button), touch targets too small, poor contrast, checkout bag announced as “button lock”, and inability to delete items from the bag. Additionally, women sub-menus lack audio, some banners/images lack readable labels, and multiple clickable items share the same screen location, causing confusion. Error messages are visually displayed but not announced or given keyboard-focus, and mobile app buttons lack proper roles, rendering them inaccessible to screen readers like VoiceOver.
This legal action highlights significant legal risks for similar businesses, particularly those operating e-commerce mobile applications, that fail to provide full and equal access to visually impaired users. Companies in the retail sector, especially those relying on digital platforms to connect with customers and offer products, must ensure their mobile apps are designed and programmed to integrate effectively with screen-reading technology and meet established accessibility guidelines, such as WCAG 2.1 A, to avoid potential ADA Title III lawsuits and ensure compliance.
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Case Q&A
What specific WCAG violations is this craft supplies mobile app accused of?
The mobile app is accused of lacking accessible product image descriptions, making it impossible for blind users to create accounts, mislabeling interactive elements like the "Cart" and navigation buttons (e.g., "O button," "R button"), having defective scrolling, inaccessible rotating banners, small touch targets, poor contrast, and error messages that are not announced by screen readers.
Who filed this lawsuit, and which law firm?
The lawsuit was filed by Aishia Petersen and is represented by Acacia Barros, P.
What legal risk does this create?
This case demonstrates the legal risk for e-commerce platforms and mobile applications that fail to provide accessible services for visually impaired individuals, potentially leading to lawsuits under ADA Title III for discriminatory practices and requiring costly injunctive relief to ensure full compliance.