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ADA Website Accessibility Lawsuit: Restaurant Chain

Case # · District Court, S.D. Florida · Filed December 20, 2023

Plaintiff's Firm: RODERICK V. HANNAH, ESQ., P.A.

Screen Reader IncompatibilityKeyboard Navigation FailureMissing Accessible LabelsPoor Focus ManagementADA Title III Website

Case Summary

Plaintiff VICTOR ARIZA, represented by RODERICK V. HANNAH, ESQ., P.A., filed a federal lawsuit in the United States District Court Southern District of Florida on December 20, 2023, alleging ADA Title III website accessibility violations against a restaurant chain.

The complaint details several accessibility barriers, including a "quantity" option mislabeled as "quantity group" without further description, an inability to choose a dollar amount for gift card purchases, mislabeled dollar amounts for gift card purchases (e.g., "amount asterisk"), a mislabeled home page button that doesn't indicate its purpose, and an initial window that opened with the first option being to close it when an item was chosen. The e-commerce website also lacked a visible accessibility notice or policy.

This legal action highlights the ongoing necessity for digital platforms, especially those connected to physical public accommodations, to comply with the ADA. Businesses operating restaurant websites that facilitate online ordering, gift card purchases, or reservations face significant legal risks if their digital interfaces are not fully accessible to individuals using screen reader software and other assistive technologies.

Case Q&A

What specific WCAG violations is this restaurant chain accused of?

The lawsuit alleges several issues including a "quantity" option mislabeled as "quantity group", an inability to select dollar amounts for gift card purchases, mislabeled dollar amounts (e.g., "amount asterisk"), a mislabeled home page button, and an initial window opening with the primary option to close it. The website also lacked an accessibility notice or policy.

Who filed this lawsuit, and which law firm?

Plaintiff VICTOR ARIZA filed the lawsuit, represented by RODERICK V. HANNAH, ES

What legal risk does this create?

This creates a legal risk for businesses, particularly restaurant chains with online services, that do not ensure their websites are fully accessible to disabled individuals, including those using screen reader software, thereby violating ADA Title III.

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