ADA Website Accessibility Lawsuit: An Online Chicken Wing Retailer
Plaintiff's Firm: Mendez Law Offices, PLLC and Adams & Associates, P.A.
Case Summary
Plaintiff Yudy Hernandez, represented by Mendez Law Offices, PLLC and Adams & Associates, P.A., filed an ADA Title III lawsuit against an online chicken wing retailer in the United States District Court, Southern District of Florida, on May 30, 2025. The complaint alleges that the e-commerce website contains numerous access barriers, preventing visually impaired users from full and equal enjoyment of its services using screen reader software.
The complaint specifies several WCAG 2.1 Level A and AA violations, including issues with Meaningful Sequence (1.3.2), Focus Order (2.4.3), Contrast (Minimum) (1.4.3), Error Identification (3.3.1), and Labels or Instructions (3.3.2). These barriers reportedly hinder critical functions such as operating modals, searching locations, using a wing calculator, placing orders, applying discounts, checking out, and account management, leading to a denial of equal access for disabled individuals.
This legal action underscores the critical need for online food ordering services and similar digital platforms to ensure their websites comply with ADA Title III and WCAG standards. Businesses that fail to provide accessible online experiences for disabled users face substantial legal risks, including potential court orders for injunctive relief, compensatory damages, and recovery of attorney's fees.
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Case Q&A
What specific WCAG violations is this online food ordering service accused of?
The lawsuit alleges violations of WCAG 2.1 Level A and AA standards, including 1.3.2 (Meaningful Sequence), 2.4.3 (Focus Order), 1.4.3 (Contrast Minimum), 3.3.1 (Error Identification), and 3.3.2 (Labels or Instructions).
Who filed this lawsuit, and which law firm?
Yudy Hernandez filed this lawsuit, represented by Mendez Law Offices, PLLC and Adams & Associates, P.
What legal risk does this create?
This creates a legal risk for similar online food ordering platforms to be sued under ADA Title III if their websites are not fully accessible to disabled users, potentially resulting in orders for injunctive relief, compensatory damages, and attorney's fees.