ADA Website Accessibility Lawsuit: an online and brick-and-mortar retailer
Plaintiff's Firm: RODERICK V. HANNAH, ESQ., P.A.
Case Summary
Plaintiff VICTOR ARIZA, represented by RODERICK V. HANNAH, ESQ., P.A., filed a federal lawsuit in the United States District Court for the Southern District of Florida on July 23rd, 2025, against an online and brick-and-mortar retailer. The complaint also includes a claim for trespass against the Plaintiff's personal computer.
The complaint alleges that the e-commerce website is inaccessible to blind and visually disabled individuals who use screen reader software. Specific violations include a telephone number lacking full description, inaccessible site elements for address and hours of operation, inaccessible item and pricing information in the shopping cart and during browsing, improperly labeled text causing cursor skips, and a lack of notification when items are removed from the shopping cart. Furthermore, a third-party accessibility widget installed on the site failed to provide effective access, preventing the plaintiff from fully and equally navigating the website.
This lawsuit highlights the legal vulnerability for similar businesses that operate public-facing websites and physical stores, emphasizing the critical need for comprehensive digital accessibility to ensure equal access to goods, services, and information for all users under ADA Title III. Businesses must ensure their online platforms comply with established accessibility guidelines like WCAG 2.0 Level AA to mitigate the risk of litigation.
Unlock Full Intelligence Report
Obtain the technical WCAG violation analysis, target metadata, and legal stakes for Case #.
Case Q&A
What specific WCAG violations is this online and brick-and-mortar retailer accused of?
The retailer's website is accused of having a telephone number without full description, inaccessible site elements (address, hours), inaccessible item and pricing information in the shopping cart and during browsing, improperly labeled text causing cursor skips, and a lack of notification for shopping cart actions. A third-party accessibility widget also proved ineffective.
Who filed this lawsuit, and which law firm?
VICTOR ARIZA filed this lawsuit, represented by RODERICK V. HANNAH, ES
What legal risk does this create?
This case underscores the ongoing legal risk for businesses whose online platforms and associated services are not fully accessible to disabled users, potentially leading to lawsuits under ADA Title III for discriminatory practices.